Delete your account

You can delete your Caloza account and the data linked to it at any time. This page is for people who use the Caloza app (AppGenz).

Option 1: Delete in the app (fastest)

• Open Caloza and go to Settings.
• Open the account Security screen.
• Tap Delete Account and confirm.

If the app asks you to sign in again first, log out, log in and repeat the steps. This is a safety check. The deletion starts right away and you are logged out.

Option 2: Request deletion by email

If you can no longer open the app, email us from the address on your account and we will delete it for you.

Email support@appgenz.com. We may ask you to confirm that the account is yours, and we complete requests within 30 days.

What is deleted

• Your profile, goals and settings
• Your food, meal, water, exercise, weight and fasting logs, and your streaks
• Your photos: scans, progress photos and profile photo
• Your custom foods, meals and recipes, and your recipe reviews
• Your buddy connections and public buddy card
• Your support and feedback messages
• Your sign-in account

What may be kept

• Nutrition data for foods you added by barcode may stay for other users, with your name removed.
• Records we must keep for legal, tax or fraud-prevention reasons, and short-lived backups that expire on their own.

Your subscription

Deleting your account does not cancel an App Store or Google Play subscription. Cancel it in your store account to avoid further charges. See the Support page for steps.

Deleting an account is permanent and cannot be undone. Export your data first if you want a copy.