Privacy Policy

This Privacy Policy explains how AppGenz ("we", "us") handles information when you use the Caloza mobile app and this website (caloza.appgenz.com). By using Caloza you agree to the practices described here.

1. Information we collect

Information you give us

• Account details: your email address and name, or the details provided by Google or Apple if you sign in with them.
• Profile and goal details: age or date of birth, sex, height, weight, activity level, goal and diet preferences, used to calculate your daily targets.
• Logs: meals, foods, recipes, water, exercise, weight, body measurements, fasting sessions and streaks.
• Photos: meal photos you scan, progress photos and your profile photo.
• Text and voice: messages you send to the AI assistant and meals you describe by voice.
• Support messages: anything you send through Contact Support or Send Feedback.

Information from your device

• Camera, photo library and microphone, only when you choose to scan a meal, pick a photo or log by voice.
• Apple Health or Health Connect step count, only if you allow it. Caloza reads steps and does not write to Apple Health.
• Notifications: a device token so reminders can be delivered, if you turn reminders on.
• Technical data: device model, operating system, app version and basic diagnostics needed to keep the service running.

Some health-related data, such as weight, goals and diet, is sensitive. We use it only to provide the features you ask for.

2. How we use information

• To provide Caloza: calculate your targets, log and show your nutrition, and sync your data across sessions.
• To power AI features: turn meal photos and text into nutrition estimates and answer your questions.
• To send reminders and service messages you asked for.
• To provide support, fix bugs, prevent abuse and keep the service secure.
• To manage subscriptions and meet legal obligations.

We do not sell your personal information and we do not show third-party advertising in the app.

3. Service providers we share data with

We share only what is needed to run the service with providers that process data on our behalf:

• Google Firebase (authentication, database, file storage and cloud functions) hosts your account and logs.
• AI provider (OpenAI): meal photos and the text you send to the AI features are sent to the provider to produce nutrition estimates and replies. We ask providers not to use this content to train their models.
• FatSecret: food search terms are sent to a food database provider to return results.
• Apple and Google: process app purchases and subscriptions. We do not receive your payment card details.

Scanning of barcodes, labels and some image recognition happens on your device. If you add a food by barcode, the food's nutrition data may be shared with other Caloza users without your name. If you use the buddies feature, the people you connect with can see the details you choose to share with them.

We may also disclose information if required by law, or to protect the rights, safety and security of users and Caloza.

4. Retention

We keep your information while your account is active. When you delete your account, we delete your profile, logs, photos and support messages. Nutrition data for foods you added by barcode may remain without your name. Backups and legal records may persist for a short period before they are removed.

5. Your choices and rights

• Edit your profile and logs in the app, and export your data from Settings.
• Turn off camera, microphone, notification and health permissions in your device settings at any time.
• Delete your account in the app or follow the steps on our Delete your account page.
• Depending on where you live, you may have the right to access, correct, port, restrict or erase your data, or to object to or withdraw consent for processing. Email us at support@appgenz.com and we will respond within the time required by law.

6. Security

Data is encrypted in transit and stored with Google Cloud security controls. No system is perfectly secure, so we cannot guarantee absolute security, but we work to protect your information.

7. Children

Caloza is not directed to children under 13 (or the minimum age in your country). We do not knowingly collect their information. If you believe a child has given us data, contact us and we will delete it.

8. International transfers

Your information may be processed in countries other than your own, including the United States, where our providers operate.

9. Changes to this policy

We may update this policy. We will change the date above and, for material changes, tell you in the app or by email.

10. Contact

Questions about privacy? Email support@appgenz.com.